FAQs

Here you can find answers to the most common questions.

• Where can I find Swiss Domain Trustee AG’s General Terms & Conditions?
  Our General Terms & Conditions for Domain Privacy can be found here.
• How can I make a purchase offer to a domain owner who has activated Domain Privacy protection?
  Please contact us. We will forward your e-mail to the appropriate owner. If they are interested, they will certainly get in touch with you.
• How can I report abuse?
  Please contact us and provide a detailed description of the incident.
• Where can I purchase Domain Privacy?
  You can obtain Domain Privacy from Hostpoint, among other providers.
• How do I transfer a domain to a different registrar?
  If you would like to transfer your domain to another owner, Swiss Domain Trustee AG will cancel the Domain Privacy service, effective immediately. This happens as soon as you request a transfer code. Your address and e-mail address will then appear in the WHOIS directories.
• How does the trustee service protect my data?
  Swiss Domain Trustee AG’s trustee service protects your personal data by not passing it on to third parties. It remains with us in Switzerland under lock and key. Your personal contact data is not published in the domain registry, and you are represented by “Swiss Domain Trustee AG” instead. Of course, you remain the legal owner of the domain with all the attendant rights and duties. Correspondence sent to the anonymized e-mail address of the neutral proxy is promptly forwarded by us to you.